Privacy Policy

1. Introduction

David & Louis Roadside Guardian ("D&L Roadside Guardian," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data when you use our website at dlroadsideguardian.com or our mobile application (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Services.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you create an account.
• Service Requests: Vehicle information (make, model, year), description of the issue, and special instructions.
• Payment Information: Credit/debit card details or digital wallet tokens (processed securely by our payment processor we do not store full card numbers).
• Communications: Messages, feedback, or support requests you send to us.
• Contact Form Submissions: Information submitted through the contact form on our website.

2.2 Information Collected Automatically

• Location Data: GPS and location data when you request roadside assistance (required to dispatch a technician to you). We only collect precise location when the app is in use and you have granted permission.
• Device Information: Device type, operating system, app version, unique device identifiers, and IP address.
• Usage Data: Pages visited, features used, session duration, and interaction data to improve our Services.
• Cookies and Tracking: We use cookies and similar technologies on our website to enhance your browsing experience. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the D&L Roadside Guardian Services
• Dispatch technicians to your location in response to service requests
• Process payments and send transaction confirmations
• Communicate with you about your service requests, account, and updates
• Respond to support inquiries and resolve disputes
• Send service-related notifications and, with your consent, promotional communications
• Analyze usage trends to improve our app and website
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud, abuse, and security incidents

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Technicians: We share your name, phone number, service location, and vehicle information with the technician dispatched to assist you. This is necessary to provide the service.
• Service Providers: We work with trusted third-party vendors (payment processors, cloud hosting, analytics providers, communication platforms) who access your data only to perform services on our behalf and are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the safety, rights, or property of D&L Roadside Guardian, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Service request history is retained for up to 3 years for quality assurance, dispute resolution, and regulatory compliance. You may request deletion of your account and associated data at any time (see Section 8).

6. Location Data

Location access is essential for D&L Roadside Guardian to function without it, we cannot dispatch a technician to you. We request location permission only when you initiate a service request. You may deny location access, but this will prevent you from using the in-app service request feature.

We do not track your location in the background when the app is closed. Location data from completed service requests is retained only as part of your service history.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for core website functionality (e.g., form submissions).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Preference cookies: Remember your settings and preferences across visits.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in any email we send.
• Location Permissions: Manage location access through your device's app settings at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@dlroadsideguardian.com with the subject line "Privacy Request." We will respond within 30 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

10. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure storage, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account.

11. Third-Party Links

Our website and app may contain links to third-party websites or services (such as the Apple App Store or Google Play). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website with the new effective date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@dlroadsideguardian.com
• Phone: (219) 313-1201
• Website: dlroadsideguardian.com/contact